🔞 18+ Only — Gambling involves financial risk and may not be lawful in Pakistan. Please understand local laws before participating.
Help Centre

Frequently Asked Questions

Everything you need to know about 11pk — from creating your account and depositing in PKR, to placing cricket bets, understanding bonuses and using our responsible gambling tools.

25 Questions Answered
5 Categories
English — Pakistan
Quick Registration

Create your 11pk account in minutes. Simple sign-up, instant email verification and straightforward KYC — designed for Pakistani users with CNIC-based identity checks.

PKR Deposits & Withdrawals

Manage your funds in Pakistani Rupees. Multiple familiar payment channels referenced in the cashier. Minimum deposit from PKR 500. Withdrawals processed within three business days.

Cricket & Sports Betting

Bet on PSL, ICC tournaments, international T20 series and more. Live in-play markets for cricket with real-time odds. Football, UFC, tennis and other sports also covered.

Bonuses & Promotions

Welcome bonuses, reload offers and seasonal promotions available to eligible players. All bonuses carry clear wagering requirements published in full before you opt in.

Security & KYC

256-bit TLS encryption protects all data. CNIC-based identity verification ensures accounts remain safe. Two-factor authentication available for additional login security.

Responsible Gambling Tools

Deposit limits, loss limits, session time caps, cool-off periods and full self-exclusion. All controls available instantly from your account settings or via support.

Account & Registration

Click the registration button on the 11pk homepage and fill in your full name, date of birth, email address, city of residence and a secure password. Once submitted, verify your email address using the confirmation link we send. Your account is then active and ready for your first deposit. Full KYC verification is required before withdrawals are processed.

You must be at least 18 years old, or the higher minimum age required by the applicable licensing jurisdiction, to register and use the 11pk platform. We apply mandatory age verification during the KYC process. Any account found to belong to a person under the minimum age will be closed immediately and any balance forfeited.

11pk can be accessed from anywhere you have a stable internet connection, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, it is your responsibility to understand whether online gambling is lawful in your jurisdiction. 11pk does not claim to be licensed or regulated by any Pakistani government authority, and this information is not legal advice.

To complete KYC verification on 11pk you will need to submit a copy of a valid government-issued photo ID — such as your Pakistani CNIC or passport — along with a proof-of-address document dated within the last three months and a selfie or liveness photograph. Documents are reviewed by our compliance team, typically within one to two business days.

No. Each player is permitted to hold only one registered account on 11pk. Opening duplicate accounts is a breach of our Terms and Conditions and may result in all accounts being suspended and any balances forfeited. If you believe a duplicate account has been created in your name by a third party, contact our support team immediately.

On the 11pk login screen, click Forgot Password and enter the email address registered to your account. You will receive a secure password-reset link valid for 30 minutes. Follow the link, create a new strong password and log in. If you do not receive the email within a few minutes, check your spam or junk folder before contacting support.

Deposits & Withdrawals

The minimum deposit on 11pk is PKR 500. This threshold applies regardless of the payment method used. We recommend checking the cashier page for the most up-to-date minimums, as promotional periods may occasionally adjust these figures. All deposit amounts are displayed in PKR for your convenience.

11pk supports a range of payment options familiar to Pakistani users. These may include bank transfer channels associated with HBL, UBL, Meezan Bank and Bank Alfalah, as well as mobile wallet references such as Easypaisa, JazzCash and Raast. These names are cited for contextual familiarity only — those providers do not endorse or support 11pk or online gambling. Available methods are shown in the cashier at the time of transaction.

Once your withdrawal request is submitted and your account has passed full KYC verification, processing typically takes one to three business days. The actual transfer time to your chosen payment method may add a further one to two days depending on the channel. Withdrawal requests submitted on weekends or public holidays are processed on the next business day.

11pk does not charge internal fees on standard deposits or withdrawals. However, your payment provider or bank may apply their own transaction charges, and exchange rate margins may apply if a currency conversion is involved. We recommend reviewing the fee schedule of your chosen payment channel before initiating a transaction.

Withdrawals can be delayed if your KYC verification is incomplete, if there is an active bonus wagering requirement on your account balance, if the withdrawal amount exceeds the daily limit, or if additional security checks are required. If your withdrawal is declined, you will receive a notification with the reason. Contact support at [email protected] for assistance.

Bank transfer options including channels that may operate via the Raast payment infrastructure are referenced in the 11pk cashier where available. Raast is a real-time interbank payment system operated by the State Bank of Pakistan. Its mention here is for contextual identification only and does not imply that the State Bank of Pakistan or Raast endorses 11pk or online gambling in any form.

Games & How to Play

11pk covers a wide range of sports markets. Cricket is a primary focus — including PSL, ICC tournaments, bilateral Test series and T20 internationals featuring the Pakistan national team. Football leagues, UFC and other combat sports, tennis, basketball and more are also available. Markets vary by event and season, so the sportsbook lobby is the best place to check current availability.

Yes. 11pk offers live in-play betting on selected cricket matches including PSL fixtures, ICC World Cup events and international T20 series. In-play markets allow you to place bets as the match progresses, with odds updating in real time. A stable internet connection is recommended for the best live betting experience. Live stats and visualisation tools are available on supported matches.

The 11pk casino library includes live dealer games such as roulette, blackjack, baccarat and game shows, as well as a wide selection of video slots, jackpot titles, instant-win games and table games. Live casino games are streamed in real time from professional studios with English and multilingual dealers. The full game catalogue is browsable from the casino lobby.

Log in and navigate to the Sports section. Select your sport — for example, Cricket — then browse available matches and click on the odds for the outcome you want to back. Your selection will appear in the bet slip on the right. Enter your stake in PKR, review the potential return and confirm your bet. Your account balance updates immediately once the bet is placed.

11pk sources its casino games from established software studios whose products are subject to regular independent testing by certified labs for RNG fairness and return-to-player accuracy. Sportsbook odds are set using professional pricing models. While we provide this assurance, we recommend reviewing the game information panel available on each title for specific RTP and game rules.

Bonuses & Promotions

A welcome bonus is an offer extended to new registered players on their first deposit. It typically matches a percentage of your initial deposit up to a maximum PKR amount, crediting bonus funds to your account. These funds are subject to wagering requirements — meaning you must bet the bonus a specified number of times before the resulting winnings can be withdrawn. Full bonus terms are published in the Promotions section.

Wagering requirements define how many times you must bet bonus funds before they convert to withdrawable cash. For example, a PKR 5,000 bonus with a 20x wagering requirement means you must place PKR 100,000 in qualifying bets before withdrawal is available. Progress is tracked in your account dashboard. Not all game types contribute equally — slots typically contribute 100% while table games may contribute less.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements limiting your withdrawal flexibility — you can opt out of promotional offers from within your account settings or by contacting support. Once opted out, no bonus funds will be credited automatically. You can re-enable bonus participation at any time through the same settings menu.

Yes. Bonus offers and free credit allocations on 11pk carry an expiry period, which is specified in the individual promotion's terms and conditions. If the wagering requirement is not met within the stated timeframe, the bonus and any associated winnings are forfeited. The standard expiry window is 30 days from the date the bonus is credited, though this varies by promotion.

11pk regularly runs seasonal and event-based promotions aligned with major cricket tournaments such as the PSL, ICC World Cup events and international T20 series. These may include deposit match offers, free bet credits, enhanced odds on selected matches and cashback promotions. All active promotions are listed in the Promotions section of the platform with full terms clearly displayed before you opt in.

Security & Responsible Gambling

11pk uses 256-bit TLS encryption for all data transmitted between your device and our servers. Personal and financial data is stored on encrypted servers with access limited to authorised personnel on a strict need-to-know basis. We do not sell or trade your personal data to third parties. Full details of our data practices are set out in our Privacy Policy.

11pk provides deposit limits, loss limits, session time limits, reality checks, cool-off periods ranging from 24 hours to 30 days, and self-exclusion for a minimum of six months up to permanent exclusion. All tools are available from Account Settings under Responsible Gambling, or can be activated immediately by contacting support. Limit reductions take effect instantly; increases require a mandatory 24-hour review period.

To self-exclude, navigate to Account Settings, select Responsible Gambling, then Self-Exclusion, and choose your preferred exclusion duration — from six months to permanent. Alternatively, email [email protected] and we will process your self-exclusion request as the highest priority. Once active, your account is locked immediately, all marketing is suspended and the restriction cannot be reversed until the minimum period has fully elapsed.

If you feel your gambling is no longer fun, is causing financial stress, or is affecting your relationships or mental health, act promptly. Activate a cool-off period or self-exclusion from your account settings or by contacting [email protected]. Internationally recognised support organisations such as GamCare (gamcare.org.uk) and Gamblers Anonymous (gamblersanonymous.org) provide confidential help regardless of your location. Seeking support is a positive, courageous step.

Yes. 11pk allows you to set daily, weekly or monthly deposit limits from your account settings. Once a limit is in place, no further deposits will be accepted once the cap is reached within that period. Decreasing a limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour cooling-off period before the higher limit becomes active — this deliberate delay helps prevent impulsive in-session decisions.

If you notice any transactions, logins or account changes that you do not recognise, contact 11pk support immediately at [email protected]. Provide as much detail as possible — including the date, amount and any reference numbers visible in your transaction history. Our security team will investigate and, where appropriate, freeze affected activity while the case is reviewed. You should also change your password promptly.

Still have a question? Our support team is available to help. Reach us at [email protected] and we will respond as promptly as possible. For account restrictions or self-exclusion requests, these are treated as the highest priority and actioned without delay.

Ready to Explore 11pk?

Now that your questions are answered, join 11pk and experience cricket betting, live casino games and a platform built around transparency, security and responsible play for Pakistani users.

18+ only. Gambling involves financial risk and may not be lawful in Pakistan. Understand applicable local law before participating.