11pk is committed to protecting your personal data. This Policy explains what information we collect, why we collect it, how we use it and the rights available to you.
We collect only the personal information strictly necessary to operate your account, process transactions and meet our compliance obligations. Nothing more.
All personal data is stored on encrypted servers with access restricted on a strict need-to-know basis. We apply industry-standard 256-bit TLS encryption for all data in transit.
Your personal data is never sold, rented or traded to third parties for marketing purposes. We share data only where required by law or where you have given explicit consent.
You have the right to access, correct, restrict, port and request deletion of your personal data. Submit a request to our support team and we will respond within the applicable timeframe.
We use cookies solely for session management, security, platform analytics and performance optimisation. We do not deploy advertising tracking cookies from third-party ad networks.
You control the promotional communications you receive. Unsubscribe from marketing emails at any time. Transactional and security notifications are sent as required for platform operation.
This Privacy Policy ("Policy") is issued by 11pk ("11pk", "we", "us" or "our"), the operator of the online platform accessible at https://11pk.cam (the "Platform"). This Policy describes how 11pk collects, uses, stores, shares and protects the personal data of individuals ("User", "you" or "your") who visit, register on, or otherwise interact with the Platform.
By accessing or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with how we process personal data, you should not use the Platform. This Policy should be read in conjunction with our Terms & Conditions.
We are aware that players accessing 11pk from cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar operate under Pakistani law. We encourage all users to understand the data protection regulations applicable in their own jurisdiction before using the Platform.
For the purposes of this Policy, the following terms have the meanings set out below:
We collect Personal Data in the following categories, depending on how you interact with the Platform:
When you create an Account, we collect your full legal name, date of birth, email address, country and city of residence, and a username and password of your choosing.
To comply with identity verification, age verification and anti-money laundering (AML) obligations, we may collect a copy of your government-issued photo ID (such as a Pakistani CNIC or passport), a proof-of-address document, and a selfie or liveness verification image. This constitutes Sensitive Personal Data and is handled with enhanced protections.
We collect details of your deposits and withdrawals, including payment method type, transaction amounts in PKR or other currencies, and transaction reference numbers. We do not store complete payment card numbers. References to Pakistani payment channels such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are for payment-processing context only and those providers have their own independent privacy policies.
We automatically collect certain technical data when you use the Platform, including your IP address, device type, operating system, browser type, session duration, pages visited, game history and betting activity.
We retain records of communications between you and our support team, including live chat transcripts and email correspondence, for quality assurance and dispute resolution purposes.
| Data Category | Examples | Purpose |
|---|---|---|
| Registration Data | Name, email, date of birth, city | Account creation, eligibility verification |
| KYC Data | CNIC copy, selfie, address proof | Identity, age & AML compliance |
| Financial Data | Deposit amounts, withdrawal records, PKR transactions | Payment processing, fraud prevention |
| Technical Data | IP address, device, browser, session logs | Security, platform analytics, fraud detection |
| Communications Data | Support chat, emails | Customer service, dispute resolution |
| Behavioural Data | Game history, betting patterns | Responsible gambling monitoring, personalisation |
11pk uses the Personal Data collected for the following purposes:
Where applicable data protection law requires a lawful basis for processing, 11pk relies on the following grounds:
11pk does not sell, rent or trade your Personal Data. We may share Personal Data with the following categories of recipients only where necessary and subject to appropriate data protection safeguards:
Third-party vendors engaged to provide specific services on our behalf, including KYC verification partners, payment processors, IT infrastructure providers, anti-fraud systems, customer support platforms and email delivery services. These providers are bound by contractual data protection obligations and may not use your data for any purpose other than those specified by 11pk.
Where required by applicable law, court order, regulatory directive or legitimate law enforcement request, we may disclose Personal Data to competent authorities. We will endeavour to notify you of such disclosures where legally permitted.
In the event of a merger, acquisition, restructuring or sale of all or part of 11pk's business, Personal Data may be transferred to the successor entity, subject to equivalent data protection standards being maintained.
The Platform is operated from a jurisdiction outside Pakistan. Your Personal Data may be transferred to, and processed in, countries other than the country in which you reside — including countries that may not have data protection laws equivalent to those in your jurisdiction.
Where such transfers occur, 11pk implements appropriate safeguards, which may include contractual clauses, data processing agreements or reliance on recognised transfer mechanisms, to ensure your Personal Data receives a level of protection consistent with the principles in this Policy.
We retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. The following general retention principles apply:
When retention periods expire, Personal Data is securely deleted or anonymised in accordance with our internal data disposal procedures.
11pk uses cookies and similar technologies to operate the Platform, maintain session security, gather analytics and improve the user experience. The following cookie categories are in use:
We do not deploy third-party advertising cookies or cross-site behavioural tracking pixels. You can manage cookie preferences through your browser settings; note that disabling strictly necessary cookies will impair Platform functionality.
Subject to applicable law and any limitations arising from legal obligations such as KYC and AML requirements, you have the following rights in relation to your Personal Data:
To exercise any of the above rights, contact our support team at the email address shown in the Contact section of this Policy. We will acknowledge your request promptly and respond within the timeframe required by applicable law — generally within 30 days. We may need to verify your identity before processing certain requests.
The Platform is strictly intended for adults aged 18 years or older, or the higher minimum age required by the operator's applicable licensing jurisdiction. 11pk does not knowingly collect Personal Data from individuals under the applicable minimum age. If we become aware that a minor has registered an Account or provided Personal Data, we will delete that data and close the account immediately.
If you believe a minor has accessed or registered on the Platform, please notify us immediately at the support email address in the Contact section of this Policy. Parents and guardians are encouraged to use parental control tools to restrict access to online gambling platforms.
11pk implements technical and organisational security measures appropriate to the nature of the Personal Data we process. These include:
Despite these measures, no electronic transmission or storage system is entirely secure. You are responsible for maintaining the security of your Account credentials and must not share your password with any third party. If you suspect a security breach, contact support immediately.
The Platform may reference or integrate with third-party technology providers, including game studios, live dealer providers, sports data feeds and payment processing partners. These third parties operate their own independent systems and privacy policies.
11pk is not responsible for the data practices, privacy standards or security measures of third-party providers. Where those providers process Personal Data on our behalf, we ensure they are bound by appropriate data processing agreements. Where they operate as independent data controllers — for example, a payment processor processing your transaction — their own privacy policies govern that processing.
11pk reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce new categories of data processing or new third-party sharing arrangements — we will provide advance notice via the Platform or by email to your registered address.
The "Last updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Policy. We encourage you to review this page periodically.
For any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the 11pk privacy team. Support is available in English, with Urdu assistance on request.
If you believe your data protection rights have not been honoured, you have the right to lodge a complaint with the data protection supervisory authority competent for the operator's licensing jurisdiction. We would, however, encourage you to contact us first to allow us the opportunity to resolve your concern directly.
For further information about your rights and our policies, you may also visit our Terms & Conditions and Responsible Gambling pages.
Now that you understand how 11pk handles your data, you can use the Platform with confidence. Visit our homepage to explore cricket betting, live casino and sports markets, or review our other policies.
18+ only. Gambling involves risk. Understand local laws before participating. Not legal advice.